IT Support & Managed IT · Kampala, Uganda
IT Support & Managed IT Services in Kampala, Uganda
Reliable, responsive IT support for businesses in Kampala and across Uganda. Remote helpdesk, on-site technicians, server management, and proactive monitoring — so IT problems get fixed before they stop your work.
- SLA-backed response: 1 hour for critical issues
- Remote and on-site support across Kampala
- 24/7 infrastructure monitoring and alerts
99.5%
Average uptime across managed clients
Measured across all managed infrastructure in the past 12 months
Call or WhatsApp us directly
+256 783 041 832What you get
IT support that keeps your business running
We manage IT for NGOs, schools, manufacturing companies, and service businesses across Uganda. Our team knows your infrastructure and responds fast when things go wrong.
Helpdesk support
Phone, WhatsApp, email, and remote-access support for all your staff IT issues — hardware, software, connectivity, and Microsoft 365.
SLA-backed response times
Critical issues: 1-hour response. High priority: 4 hours. Standard: 24 hours. You know exactly how fast we will respond, in writing.
Server & infrastructure management
We manage your Windows Server, Linux, and cloud infrastructure — patches, updates, backups, and performance optimisation.
24/7 monitoring
Automated monitoring of all servers, network devices, and internet connections. We receive alerts the moment something fails — often before your staff notice.
Endpoint security
Antivirus, patch management, and endpoint detection on all staff computers. We keep your devices updated and protected.
Monthly IT reports
Monthly reports showing uptime, incidents resolved, response times, and recommendations — so you have visibility into how your IT is performing.
Who we serve
Organisations we manage IT for in Uganda
NGOs & INGOs
International NGOs with Uganda offices needing IT support that meets their headquarters' security and compliance standards.
Schools & universities
Computer labs, staff IT, and network management for educational institutions with limited internal IT capacity.
Manufacturing & logistics
IT support for warehouse and production environments where system downtime directly impacts output and revenue.
Financial institutions
SACCOs, MFIs, and insurance companies needing reliable IT with audit-ready security controls.
Professional services
Law firms, accounting firms, and consulting businesses that need IT to work so their teams can focus on client work.
Pricing
Managed IT pricing
Small office (up to 15 users): USD 300–600/month. Medium office (15–50 users): USD 600–1,500/month. Enterprise: from USD 1,500/month. Ad-hoc support also available per hour.
From USD 300/month
Common questions
Frequently asked questions
Do you provide on-site support or only remote?
Both. Most issues are resolved remotely within minutes. For hardware replacements, installations, or issues that require physical access, our technicians are on-site in Kampala within 2–4 hours.
Can you take over IT support from our current provider?
Yes. We conduct a handover audit, document your infrastructure, and take over management with minimal disruption. Most transitions are completed within 2 weeks.
Do you support Microsoft 365 and Google Workspace?
Yes. Microsoft 365 setup and administration, email configuration, OneDrive and SharePoint management, and Teams setup are all part of our managed IT service.
Full IT support service details
Get started today
Ready to work with Acolyte Technologies?
Call us, send a WhatsApp, or fill in the contact form. We respond within one business day and can be on-site in Kampala the same week.